Online Banking & Bill Pay

No. Online banking and Bill Payment are free to all Harleysville Bank customers.

You will need an Internet connection, and Browser software which supports Secure Sockets Layer (SSL) encryption. Most browsers are compatible with our Online Banking product.

A browser enables you to visit web sites and view web pages using your computer. It allows you to click on certain links (words or pictures) that will cause your computer to communicate with different servers all over the world. Your browser turns the programming instructions on a website into meaningful words and graphics for you to view.

Not all browsers use the same encryption technology and therefore each browser's security is handled differently. The newest version of Internet Explorer with 128-bit encryption is the best browser to use with the online banking system.

The difference has to do with encryption capability:

• Standard encryption (40-bit or 56-bit) means that there are 240 or 256 possible keys that could be used to unlock the encryption of your Online banking session but only one will work each time you log-in. That means that there are literally billions of possible combinations that could be tried to decrypt your information but only one will work for every Online banking session you have.
• High encryption (128-bit) means that there are 2,128 possible keys that could be used to unlock the encryption of your Online banking session but only one will work each time you log-in. Therefore there are exponentially more key possibilities, which makes the 128-bit encryption the stronger method.

If you are able to view other areas of our web site, but are unable to access Online Banking , it may indicate that you are having a problem accessing secured sites in general . Both your browser and Internet Service Provider must support secured sites. Refer to the requirements for using Online Banking. Another reason that you might not be able to access Online Banking is that your cookies may not be enabled. In order to enter the secure encrypted site your browser must accept the cookies.

You can sign up for Online banking when you open a new account. If you are already a customer, you can click on Enroll Online on our website and fill out the online application, or come into any of our branches for an application.

No. For security reasons, you will need a username and password in order to access your accounts through the Online banking system. You will be notified via email that your Online Banking account is available within several business days after you enroll. You will select your password during the first-time login process.

Yes. The first time you log-in you will need to enter a Secure Access Code. Then you will be asked to enter a password of your choice. Please do not use your birthday, social security number, telephone number, or other easily guessed phrase for your password. It is recommended that you change your password at regular intervals. Harleysville Bank cannot be responsible for the confidentiality of your password once you have received it. For security purposes, we will require a password change annually.

Yes. Passwords on the Online banking system are case-sensitive.

If you forget your password please contact Harleysville Bank. We will temporarily set a new password. We will again require you to change it the first time you log-in with the new password. You may also click on the forgot password link on the login page of Online Banking.

Harleysville Bank's Online banking system uses a 128-bit Secure Socket Layer (SSL) encryption system. SSL encryption ensures that electronic messages sent between you and Harleysville Bank cannot be read by anyone else even if the message is intercepted. It is essential that customers use a browser capable of 128-bit encryption when logging on to the Online banking system. The Secure Socket Layer encryption system performs three key functions. First, it authenticates the server to which you are connected. Second, it creates a secure transmission channel between you and the Online banking server in which all packets of information are encrypted. Lastly, it creates an encrypted checksum to ensure data integrity. The checksum provides a count of the number of bytes in a packet so if a packet is not received in its entirety, it is rejected and a new packet is sent.

Most browsers will show an icon such as a solid key or a closed lock to signify an encrypted session. If the key is broken or the lock is open then the transmission is not encrypted.

Harleysville Bank uses Multi-Factor Authentication, an enhanced authentication process that is integrated into the Online Banking service we offer to our customers. Upon logging into the system for the first time, you will be required to provide a Secure Access Code, which will be given to you through email, text message or phone call. After entering the code, you will be required to change your password at this time. No one should know your password but you. You also have the option of registering your computer with Online Banking through the use of a secure cookie. You should never opt to register any public-use computers, only those you privately own. Additionally, the Online banking system uses the latest technology in securing the Online banking transmissions. It is necessary for all of our customers who want to take advantage of Online banking to use a browser capable of 128-bit SSL encryption.

Your password will never be displayed on screen.

The Online banking system has built in timers that will terminate the session if no one is actively using the system.

Multi-factor authentication is an additional layer of security used to better protect our online banking site from unauthorized login attempts.

A secure cookie is used to authenticate your computer when you sign on to online banking. This cookie allows the Secure Access Code to be bypassed. IT IS IMPORTANT YOU DOWNLOAD THE SECURE COOKIE TO A COMPUTER THAT ONLY YOU HAVE ACCESS TO. Do not allow this cookie on a public computer that other users will be accessing.

You should always keep your password and answers to your security questions to yourself and change your password at regular intervals. In addition, when you are done using the Online banking system, you should choose the "Sign-off" button and close down your browser.

You can change your password online whenever you choose. A username alone is not sufficient to gain access to the system. Your username may be disabled after several unsuccessful log-in attempts. If your username becomes disabled, please contact Harleysville Bank to request a new username and password.

Yes. At your request we can setup all of your Harleysville Bank accounts for which you are an authorized signer to be viewed through the Online banking system.

Your "Current Balance" is the actual balance according to Harleysville Bank's records. Your "Available Balance" will not include deposits that are not yet available to you and may include amounts available to you through Bounce Protection.

Yes. You can transfer funds between authorized checking, savings, money market, and line of credit accounts. You can also make your Harleysville Bank loan payment.

Your account balances will immediately reflect any Online banking transactions done during the current day.

You can either click the Printer icon within the desired Online Banking window or click "File" and then "Print" from the browser menu bar.

If Online Banking and all of our back up systems were to go down, you can be comfortable that any transaction for which you had already processed prior to the system going down will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, you may feel free to contact the bank to ensure your transaction request has been accepted.

Yes. You can download your savings and checking information into Quicken. At this time loan account information is not able to be downloaded into Quicken.

If you have further questions, please e-mail us at info@harleysvillebank.com or call us at 215-256-8828.